Archive for the ‘Social Media’ Category

Blogging for Business

Friday, February 19th, 2010

So you own a business and a website, but you’re wondering what all the talk about blogging is and if blogging for a business is something for you. First we need to understand what a blog is. A blog for a business has two characteristics. First, a blog for a business is easy to create and publish and second it allows readers to give feedback or become part of a discussion. In most aspects a blog (post) has a lot of the characteristics of a web page. The biggest difference is a blog is dynamic, most web pages are static.

So why would a business want a blog. First, if you want traffic to your website, blogs are the way to go. Search engines love new content, and if you create a blog that discusses stuff that interests your potential buyers, you can build a community having conversations on your website, with your advertising and your ability to control the direction to some extent. Blogs can also be a tool for your company to communicate your company policies, recent events and decisions

Items to think about:

  • Write about what your customer is interested in, NOT what you want to tell them about your company. (EXAMPLE: Best western is blogging about travel, not staying at their hotels)
  • You MUST create value on your site, if you want people coming to your site they must get something out of it.
  • Give a face and a name to the person writing for your company. Make it personal.
  • When you reply to people use their first name
  • Consider adding Polls and Surveys to your blog, it is a great, none confrontational way to get feedback on your customers feelings and sentiment.
  • You MUST approach your blog with the attitude that I will do it from now on. Going to a blog that has had no new material is 6 months gives the impression you don’t care or the site is no longer relevant and up to date.
  • Create a “blog policy” and a “How to Join” and place them where they can easily be found.
  • Don’t be afraid of negative comments. You need to handle them quickly and appropriately. If you do you can show that your company can be trusted to handle problems. Most people know mistakes will happen, they just want to know they will be fixed.
  • If you blog, dominate it, don’t let the feedback dominate the page or run wild.
  • Consider adding a Blog Roll, a Blog Roll is a list of other recommended Blogs or Articles that your visitors/customers might also be interested in.

I DON’T HAVE TIME- Actually you should be saying “I DON’T HAVE TIME NOT TO”. Like it or not, the web and blogs are the future, embrace it now or get left behind so get creative. So here are some suggestions:

  • It doesn’t have to all be original. You can repost videos from Youtube that cover relevant information, repost articles from other people as long as you give credit and provide a backlink, rewrite industry articles.
  • Use your resources. If you are using industry magazines or articles have a staff or family member type it up for you using the writing a post guidelines, all you have to do is review, copy and paste.
  • Have others Blog for you: If you have a staff select some people that would do a good job and let them write articles and answer questions. Select other people that are great clients or business partners and offer to let them write articles and add links back to their website.
    • Pick people passionate about blogging and the internet
    • Pick people passionate about your company
    • Pick people passionate about helping others
    • Pick people who can write


BUZZ MARKETING – Google Buzz – Are you signed up? http://www.google.com/buzz

Tuesday, February 16th, 2010

Go beyond status messages

Share updates, photos, videos, and more.
Start conversations about the things you find interesting.

Profile pictures of friends

No setup needed

Automatically follow the people you email and chat with the most in Gmail.

Public and private settings

Share publicly or privately

Publish your ideas to the world or just to your closest friends.

Gmail icon

Inbox integration

Comments get sent right to your inbox so it’s easy to keep the conversation going.

Photos of friends

Photo friendly

See thumbnails with each post, and browse full-screen photos from popular sites.

Connect sites you already use

Import your stuff from Twitter, Picasa, Flickr, and Google Reader.

See updates in real time

New posts and comments pop in as they happen. No refresh required.

Just the good stuff

Buzz recommends interesting posts and weeds out ones you’re likely to skip.

Buzz from your phone

See buzz around you and tag posts with your location.

Point your phone’s browser to: buzz.google.com

7 Ways to Get More Out of LinkedIn

Thursday, February 11th, 2010

7 Ways to Get More Out of LinkedIn

7 Ways to Get More Out of LinkedIn

7 Ways to Get More Out of LinkedIn

LinkedIn, which recently reached the 50 million user milestone, has long been considered the social networking site for professionals. If you’re in business, it is basically expected that you have a profile there.

Some media reports claim that because organizations can use any criteria they want to make hiring decisions, photo avatars provide companies with information they may not have otherwise known about you based on a resume alone and could actually hurt you more than help. But, not including a photo with a social networking profile flies in the face of conventional wisdom when your goal is to build relationships and community.

Eric B. Meyer, an associate in the labor and employment group of Dilworth Paxson LLP, reminds us that when using a professional networking site such as LinkedIn, “don’t give a potential employer an easy excuse to remove you from consideration. Use a professional headshot and scrap the picture of you doing a keg-stand.”

1. Include a Photo Avatar

1. Include a Photo Avatar

1. Include a Photo Avatar

He adds that “an employer may not discriminate when selecting one job applicant over another. For example, an employer may not base a hiring decision on such things as race, religion, gender, and national origin. Although actually proving an employer made a discriminatory hiring decision may be difficult.” Businesses who engage in hiring discrimination are the exception, not the rule. Just remember, by using an avatar, you will be providing information about yourself a prospective employer may not have otherwise obtained on its own.

2. Build Your Network of Connections

While we might be inclined to say quality is better than quantity, it could be possible that the number of connections you have says something about you. Greg Koutsis, corporate and international channel recruiter for Aplicor LLC, says, “if someone has 20-50+ connections then I know they probably check LinkedIn at least once a week. If someone has 1-19 then I realize they probably either haven’t begun to pop the hood and look inside or gotten past the initial threshold of their friends, family and past colleagues. They might be a great prospect for me to reach out to but this might not be the best use of my time. This combined with the profile they have listed lets me realize quickly if I am wasting my time with someone who has no interest or trust in LinkedIn.”

So you might say to yourself, if small numbers in the connection department signal you’re a novice, do large numbers mean you’ll connect with just about anyone? Koutsis says not necessarily. “I do not believe there’s a maximum number of connections that makes someone look like they will just connect with anyone. LinkedIn only shows 500 then adds the + sign after the 500 so you never really do know how many more than 500 connections someone has until you connect with them.”

3. Use Status Updates to Your Advantage

Once you complete your profile, there aren’t a lot of places to make regular updates in LinkedIn. The one space where you can keep your connections informed is the status updates section.

linkedin-recommendations

linkedin-recommendations

Lori Burke, director of human resources at Neighborhood America, explains that updates are not only an interesting read, but very valuable. “I’ve found new networking groups I may not have thought about [via status updates]. Additionally, it allows me to learn what others are involved with or in, who they may be connected to, etc. In total, it widens the scope of knowledge for me.”

4. Seek Meaningful Recommendations

A terrific feature of LinkedIn is the ability to provide recommendations. This is a place for your connections to comment about your work. Recommendations can be thought of as beefed up thank you cards. Instead of telling one person how you feel, you’re telling the world that person does good work.

It’s important to get good solid recommendations and Meyer offers some thoughts on how to do that. First, “think about who knows you best. It could be a co-worker or manager. It could also be a client or customer for whom you just did an incredible job on a huge project. If you seek a recommendation from a client or customer, be polite and remember to thank the person who gives you the recommendation.”

A terrific feature of LinkedIn is the ability to provide recommendations. This is a place for your connections to comment about your work. Recommendations can be thought of as beefed up thank you cards. Instead of telling one person how you feel, you’re telling the world that person does good work.  It’s important to get good solid recommendations and Meyer offers some thoughts on how to do that. First, “think about who knows you best. It could be a co-worker or manager. It could also be a client or customer for whom you just did an incredible job on a huge project. If you seek a recommendation from a client or customer, be polite and remember to thank the person who gives you the recommendation.”

A terrific feature of LinkedIn is the ability to provide recommendations. This is a place for your connections to comment about your work. Recommendations can be thought of as beefed up thank you cards. Instead of telling one person how you feel, you’re telling the world that person does good work. It’s important to get good solid recommendations and Meyer offers some thoughts on how to do that. First, “think about who knows you best. It could be a co-worker or manager. It could also be a client or customer for whom you just did an incredible job on a huge project. If you seek a recommendation from a client or customer, be polite and remember to thank the person who gives you the recommendation.”

Then, “If you are going to seek a recommendation from a co-worker or manager, keep a few things in mind. Many employers have written policies against giving out anything other than neutral job references to current and former employees. These policies generally focus on giving recommendations, as opposed to seeking them. Still, as a courtesy to the person in your company from whom you seek a recommendation, just be sensitive to your company’s neutral reference policy.”

5. Optimize Your Profile

Your LinkedIn profile should not just be an online version of your resume, optimizing for search engines is key. The format of your LinkedIn profile might depend on whether you are currently employed and whether or not you are seeking new opportunities, says Koutsis. “If you are looking for a new position then you might want your profile to look more like a resume, but maybe not so much if I am currently employed.”

Burke doesn’t mind if the full content of the resume is on the profile as it can be helpful when searching for candidates. However, it is a bonus “when I find networkers who have added more content than you might find in a resume, such as a link to their portfolio.”

When filling out your profile, you should think about your goals for the type of networking you hope to get done. Also, since LinkedIn has the ability to search any word in the content, both Burke and Koutsis suggest listing all relevant keywords at the bottom of your profile if you want to be found easier.

6.

Use Groups to Expand Your Reach

Use Groups to Expand Your Reach

Groups are a beneficial networking tool and a great way to expand your network. Koutsis says that he doesn’t look at what groups a person belongs to when he’s searching for candidates but he does find potential resources using the groups function.

However, Meyer reminds us it’s possible to be viewed in a negative light based upon group membership. “For some time now, many employers are going beyond simply running a criminal background check in order to vet job applicants. Employers may be Googling candidates, checking out their public postings on Facebook, reviewing tweets on Twitter, and scrutinizing LinkedIn profiles. In a down economy — as in any economy, really — employers want to fill job openings with the best possible candidates.”

Today’s rule of thumb should be that anything you post in an online profile may as well be listed on your resume or bio. If you belong to a LinkedIn group that is inconsistent with the business image you wish to portray, then that could be a challenge for you. Meyer shared with me the example of belonging to a group called “The Deer Hunters” while applying for a position with an animal rights group (let’s just say, good luck with that).

7. Consider Whether to Link Your Profiles

Burke believes that accounts should be kept separate. “I believe that this strategy allows me to keep my professional personae separate from my personal. Case in point was the one time I posted a social media article to both applications. My Facebook family and friends found the information of little value to them and I believe the same may be true in reverse. However, I will post general information about me (i.e., speaking engagements) with both networks. In essence, it depends on the content,” she says.

On the other hand, Lance Haun, vice president of outreach at MeritBuilder, explains that LinkedIn is “a snapshot of your life at the time you updated your profile so including Twitter, Facebook, or a blog helps to add living context to your profile.” With the lines between work and life being blurred, posting something business related at 1:00 PM and a picture of a cat at 1:00 AM helps “bring the picture of a person together completely.”

In the end, Koutsis asks, “if people see no reason after viewing your profile to connect with you, then why did you reach out to them in the first place?” The most important thing we can do is create a complete and compelling profile. Because the bottom line is the value proposition you propose when you try to connect with someone on LinkedIn.

Story Credit: Sharlyn Lauby

6 Things you CAN do on Twitter Besides Tweet

Tuesday, February 9th, 2010

Tired of delivering the typical stream of status updates on Twitter? Why not try some of the following ideas for other things you can do with the service?

Thanks to an open API and a philosophy of interconnectivity, Twitter’s vast array of third-party services has you covered on a number of alternative uses for the famed microbloggin

g tool. Let’s take a look at a few of them.

A service called FileSocial provides a great way to send files smaller than 50 MB. Simply sign-in with your Twitter credentials to share your file with all your followers. FileSocial uses OAuth to log you in, which is more secure than asking for your Twitter username and password.

If you want to send a person-to-person file privately, check out FileTwt. You’ll have to sign up for an account on the site to enable private file-sharing up to 20 MB in size. The downside is they don’t use OAuth for authentication.

Exchange Business Cards

Exchange Business Cards

Exchange Business Cards

Routinely running out of those business cards made of dead trees? Work in an industry where almost everyone you meet is on Twitter? Check out twtBizCard, a simple service that lets you set up an electronic business card that can be easily tweeted to your new contacts by sending them an @reply with the hastag #twtBizCard.

When you sign up, the service will pull in the data from your Twitter profile as starter information, and you can add other details to customize your card.

Share Images

Share Images

The media-specific Twitter tools abound, with a goodly number of options available for image sharing here too. Perhaps the “classic” service here is Twitpic, but even beyond image hosting services there are a number of alternative methods for sharing photos on Twitter by SMSemail and more.

To this list we’d also like to add that Flickr added Twitter posting earlier this summer as well, so if you already use Flickr to host your image collection, this is a great way to also share photos to Twitter in one fell swoop.

Share Videos

Share Videos

To round out the media-specific categories, there are also third party services lining up to help you share video on Twitter as well. From TwitVid.io to Tweetube (which handles other sharing duties as well), there’s probably a service out there to cover your needs.

We’d also like to add TwitVid.com and 12seconds.TV to that list. The latter perhaps obviously limits you to only 12 seconds’ worth of video, but it meshes well with the spirit of Twitter’s 140 character homage to brevity.

Screencast

Screencast

Screencast

Looking for a one-stop shop to whip up a quick screencast and distribute it on Twitter? Check out Screenr, a screencast tool with seamless Twitter integration.

You have 5 minutes to record your videos including the ability to pause and restart, and you can preview the screencast before sending it out.

Find a Job

Find a Job

Find a Job

This is sure to be a popular one in today’s economy, or lack thereof. No single service will seal the deal for you.

From finding new people to follow in your industry to making use of tools like TweetMyJobs, Twitter offers an unprecedented chance to find out about new opportunities and connect with potential employers in real-time.

Twitter Directory – WeFollow.com

Sunday, February 7th, 2010

we follow twitter, compliments web design, seo and social media marketingTwitter is so huge (over 8 million users and counting) that any project or initiative that makes for bringing some order into the whole concept is bound to be well-received. That is the case with this new portal, a directory of Twitter users that is split into several subcategories.

For example, this directory will let you see all the many celebrities that are known to tweet like Britney Spears and Shaquille O’Neal, and the same goes for those who are an active part of the tech and social scene like Gary Vaynerchuck and Guy Kawasaki. Other categories that are included and that merit mentioning include the ones named “Politics”, “Sports” and “Music”. The latest features artists like Coldplay and MC Hammer.

The most popular Twitterers within each category are highlighted on the main page. In every case, you can visualize that person’s last tweet, as well as accessing his or her homepage via the link that is provided. Any way or the other, the site will let you know who is who in the Twitter scene, and keep fully posted on the way things contour themselves.

Pepsi Leaves the Superbowl for Social Media

Sunday, January 31st, 2010

Pepsi Looks To Score With Online Touchdown

By Shaun Tolson

Worcester Business Journal

02/01/10

As millions of people gather around television sets to watch the 44th Super Bowl on Feb. 7, one thing will be missing: Pepsi commercials.

Pepsi is skipping Super Bowl advertising for the first time in 24 years. The soft drink giant is redirecting more of its marketing efforts to online and mobile media to reach consumers.

Pepsi Leaves the Superbowl for Social Media

This year marks the first time in 24 years that the soft drink company will not have a Super Bowl presence. Instead of purchasing multiple, 30-second Super Bowl commercials — costing between $2.5 million to $2.8 million a pop — this year Pepsi will invest that money in a community service initiative marketed mostly online.

And while no small business in Greater Hartford can compete with Pepsi’s advertising budget, it can take a lesson from Pepsi’s advertising playbook and look for new online advertising opportunities, a trend that has been underway for several years, according to regional industry experts.

Glastonbury ad executive Tony Cashman is not surprised by Pepsi’s decision, given the ever-changing landscape of traditional media and marketing.

“Although the industry continues to debate the staying power of some of the social networking sites, the fact remains that the Internet is not going anywhere,” said Cashman, president and chief executive officer of Cashman & Katz Integrated Communications.

“Companies that learn to embrace and integrate this medium along with print, outdoor and broadcast, will have the most success,” Cashman said.

“What is interesting, however, is that this isn’t a cost-cutting strategy for Pepsi,” he said. “In fact, it’s a shift in strategy to move towards digital and social media. Like any other social media campaign, execution will be the key to its success.”

While an increasing number of businesses of all sizes are creating corporate profiles on social networking Web sites such as Facebook, Cashman does not believe that businesses — small or large — can devote resources to only digital or social media.

“It does, however, have to be an integral part of an overall marketing campaign,” he added. “[Social media and online advertising] is a tool to enhance public relations, community relations and overall marketing goals. New media offers the opportunity to expand your message, engage with people, and participate in conversations.”

Joe Giacobbe, general manager at Palley Advertising in Worcester, agrees, cautioning that creating a Facebook page is not enough for businesses.

“If you don’t really have something to say, it just becomes noise to a certain extent and people just tune it out,” he said. “At some point, people are just going to stop looking and that defeats the whole purpose.”

A corporate Facebook page may work for companies with the size and scope of a Pepsi or Starbucks, but for many local businesses, it will lead to a dead-end. Instead, Giacobbe says businesses should look toward Facebook and other social networking sites as an advertising medium because it’s a cost-effective option that offers a highly targeted audience.

“Ads are being served pretty much everywhere on the Internet,” he said. “We have many customers that advertise on Facebook, but it wasn’t an easy sell. It’s become a much easier sell over the last few months.”

According to eMarketer, a service that aggregates and analyzes online advertising, the 100 largest advertisers are still putting a relatively small share of their measured media budgets into display advertising and, in general, are still holding back from greater online ad investment.

However, eMarketer finds that as advertisers look to engage their audience with relevant, trustworthy messages, increasingly smaller shares of marketing budgets are going to traditional — newspaper, radio and television — advertising and there is a spending uptick for non-advertising marketing, built on top of the social Internet sites, such as Facebook, MySpace and Twitter.

Although Facebook is almost six years old and counts more than 350 million users, some companies are just beginning to consider the advantages of advertising on the site, but Giacobbe believes the slow adoption is a product of the recession more than it is a representation of corporate understanding.

Locals Only

New technology might create new avenues for advertisers, but it also poses some challenges for marketing via more traditional mass media, such as television and radio spots.

But as Andrew Davis, president of Davis Advertising in Worcester explains, advertisers can’t jump ship altogether.

“Is there any question that it’s harder and harder to reach people? Yes,” he said. “You have to be more selective as to what channels you pick and what programs you pick.”

When it comes to television and radio, Davis said it’s all about focusing on local news and programming.

“People still turn into local radio stations and local sports, and they’re not going to get that from satellite,” he said. “And the ratings will reflect what people are watching. People are not TIVOing the news.”

Hartford Business Journal Staff Writer Diane Weaver Dunne contributed to this report.


How to use Twitter

Saturday, January 23rd, 2010

How to use Twitter

Think of Twitter as a ticker tape of headlines. One of the positive and negative features of twitter is you only get 140 characters to “tweet” what you want to say so most people are making short comments or writing a headline with a link to the full article/additional information.
So as a business owner or individual, what do you do with Twitter (how do you use Twitter). The short answer is you get lots of information about something you are interested in. As an individual, to use twitter, you can follow the latest information about a favorite sports team, cooking or politics. TIME has a great article on how the opposition used twitter during the election protests in Iran. As a business owner you use twitter to become a subject matter expert in your field. The impact of building credibility can be enormous is you use twitter correctly. It give you the ability to be at the cutting edge of your industry and as you start to read and follow you will begin to form your own opinions and start you own tweets.
Where to start:

  1. Get a twitter account. Go to www.twitter.com and sign up for an account. If this is a business account I would recommend a user name using a keyword or keyword phrase relevant to your business.
  2. Twitter is very light on information you can add to your page, but make sure to fill in everything you can. Use a photo of a real person, if you want to advertise the business possibly put the web address and/or name in text at the bottom of the photo (although the images on twitter are pretty small). People like to deal with people.
  3. Twitter does allow you to upload a custom background image. This is a great way to add additional information by creating a background image that includes text about you and/or your business. This is where you can really add quality information/build trust. NOTE: The content area on Twitter is approximately 760 pixels so you will need to make your image wider than that if you want the information to show.

The next step will take a little more time and work. You now need to start finding and following people that are “tweeting” about your subject of interest. There are three ways to start this process. First you can go through a list of top tweeters. www.twitterholic.com is a great resource for this. The second is to go to the Find People link at the top of your home page. There are several features but the easiest if you already have a Gmail, Yahoo or AOL email account is the “Find Friends” tab, it will go through your account and recognize twitter people you know. The third option is to start searching for your key term and see who is tweeting. When you find someone you think is good click on their icon and when the page opens up their will be a “follow” button. NOTE: before you decide to follow them, look at their following, follower and tweet numbers. You want to follow people that are active and have a lot of followers and follow a lot of people.
Tips and Tricks on how to use twitter.

Mobility – Most major brands of phones (iPhone, Blackberry, Android, Palm) have twitter apps that allow you to tweet and follow twitter from your phone if you are not at a computer very often.
URL Shortening – Because you only have a 140 characters, if you are going to include a link to a site or an article you need to keep it short. The best way to do this is by using a link shortening service. The most common one seems to be http://bit.ly/ . It is extremely easy to use. Paste your URL in and it will give you a shortened URL you can use as an alternative.
The Hashtag – people on twitter use the “#” symbol at the front of a subject phrase so others can easily find that information in a search. Example- #seo would be used to search information and tweets about search engine optimization.
The At sign – people use the “@” at the front of twitter user names to denote that user when they tweet about a person. Example – @darrensquires would be used if someone was tweeting about Darren Squires or if someone wanted to search for tweets that referenced Darren Squires.
Retweet – If one of the people you are following posts a interesting article you can distribute it to everyone following you by simply selecting the retweet button.
Favorites – You have the option to mark favorite tweets by clicking on the Star icon to the right of a tweet
Reply – Referred to as @reply in twitter. You can reply to a tweet by clicking on the reply to the right of a tweet. An alternate method is in your updates window at the top you can type @username followed by a message and twitter will recognizes this as a message to that user. NOTE: it will be a public message. See Direct Message for private conversations.
Direct Messages – You can only send direct messages to people that are following you. Twitter does this to keep spamming down. In order to send a direct message you can find the individual click on their image which will bring you to their page, then on the right hand side will be a link to message them. Alternately you can click on the direct message link on your side bar and the direct message page will open with a drop down of your followers.

Do not be afraid to Tweet !!!

This is not meant to be all encompassing, but as a getting started. If you see anything that needs correcting or important information or tricks that were left out on how to use twitter, please leave a comment or shoot me an email.

Led by Facebook, Twitter, Global Time Spent on Social Media Sites up 82% Year over Year

Friday, January 22nd, 2010

January 22, 2010

According to The Nielsen Company, global* consumers spent more than five and half hours on social networking sites like Facebook and Twitter in December 2009, an 82% increase from the same time last year when users were spending just over three hours on social networking sites. In addition, the overall traffic to social networking sites has grown over the last three years.

social-media-time

Globally, social networks and blogs are the most popular online category when ranked by average time spent in December, followed by online games and instant messaging. With 206.9 million unique visitors, Facebook was the No. 1 global social networking destination in December 2009 and 67% of global social media users visited the site during the month. Time on site for Facebook has also been on the rise, with global users spending nearly six hours per month on the site.

U.S. Growth in Average time Person on Facebook and Twitter Outpaces Growth of Overall Category
People in the U.S. continue to spend more time on social networking and blog sites as well, with total minutes increasing 210% year-over-year and the average time per person increasing 143% year-over-year in December 2009. Year-over-year growth in average time spent by U.S. users, for both Facebook and Twitter.com, outpaced the overall growth for the category, increasing 200% and 368%, respectively. Among, the top five U.S. social networking sites, Twitter.com continued its reign as the fastest-growing in December 2009 in terms of unique visitors, increasing 579% year-over-year, from 2.7 million unique visitors in December 2008 to 18.1 million in December 2009. However, month-over-month, unique visitors decreased 5%

social-network-growth

Australia Leads in Average Time Spent per Person on Social Media Sites in December
When narrowed by individual country, with 142.1 million unique visitors the United States had the largest number of social media and blog users in December, followed by Japan, which had 46.6 million unique visitors during the month. Australia led in average time per person spent, with the average Australian spending nearly 7 hours on social media sites in December. The United States and the United Kingdom came in a close second and third, with 6 hours and 9 minutes and 6 hours and 8 minutes, respectively.

Country Unique Audience (000) Time per Person (hh:mm:ss)
United States 142,052 6:09:13
Japan 46,558 2:50:21
Brazil 31,345 4:33:10
United Kingdom 29,129 6:07:54
Germany 28,057 4:11:45
France 26,786 4:04:39
Spain 19,456 5:30:55
Italy 18,256 6:00:07
Australia 9,895 6:52:28
Switzerland 2,451 3:54:34
Source: The Nielsen Company

*Global data takes into account the following countries: U.S., U.K., Australia, Brazil, Japan, Switzerland, Germany, France, Spain and Italy

20 Goals for Business Social Media Use

Tuesday, December 15th, 2009

Here are some sample goals a business owner or manager might set for social media use. Once the goal is considered, then you can look at the tools that are out there and evaluate which ones will give you the best shot of achieving those goals.

20 Possible Goals

1. I’m a content provider, and I want to expand my reach.20 Goals for Business Social Media Use

2. I want my customers to be able to stay updated with news about my company.

3. I want to get to know my customers.

4. I want to promote my product.

5. I want to stay abreast of current news and trends.

6. I want to share my ideas with likeminded individuals.

7. I want to increase brand awareness.

8. I want to provide customer service and support easily.

9. I want to find a job.

10. I want to recruit.

11. I want people to like my brand.

12. I want to collaborate on business projects.

13. I want to directly sell a product.

14. I want to earn respect within my industry.

15. I am getting information overload, and I want to get organized.

16. I want to drive traffic to my site.

17. I want to attract advertisers and make money.

18. I want to get more involved with local prospects.

19. I want to get more involved with people on an international and global level.

20. I want to keep up with my competitors.

There are certainly more possible goals for business social media use out there. I’ve not even scratched the surface. What goals do you set for your social media efforts?

Let’s take a look at some of the goals you can strive towards:

Increased Brand Awareness. Content can be created and spread through social media to improve public perception of your brand by evoking specific qualities which make it distinct from others. For new websites or businesses, this pervasive visibility generates brand familiarity. Social media channels can rapidly generate word of mouth and buzz for most brands.
Reputation Management. The goal here is to positively influence the way a potential and existing customer/audience perceives your brand. Work of this nature is less push-orientated and may involve the creation of social media profiles and wikis that rank well on search engines for your brand name.
This also includes monitoring public forums and feedback channels to track and address what is said about your site. Some view this as social media optimization, although I would classify it as pull-marketing.

Improved Search Engine Rankings. When considered within a larger SEO and link building framework, content can be creatively developed and promoted for the purpose of obtaining links from the members of the social news websites.
This means you should primarily target social sites with the highest potential to give you links, instead of smaller-sized communities which only offer interested traffic. While important, your site’s profile need not be entirely relevant to the social media website in question; content can be created specifically to appeal to different audiences.

Increased Relevant Visitor Traffic. If you are only interested in getting interested visitors or users for your website, you should invest more time on social communities which have a high topical relevance.
The social site’s topical focus should be inline with what your site covers/offers. For example, instead of promoting your internet marketing articles through wide platform like Digg, try pushing it on more appropriate communities like Sphinn, because it will get you people who are more likely to follow your site.

Improve Sales for a Product or Service. To effectively increase your product sales, you should release your offer through an influencer who is respected in the community or work through a sponsorship model (contests etc.). Hard selling a social media audience through an overtly commercial profile is not advisable because it will come across as marketing spam.
One solution is to segment the market and focus on being the number one solution for specific user problems. Naturally, you should mostly target communities which are highly relevant to your niche focus because this increases the likelihood for traffic to convert.

Having distinctive goals allows you to embark on mini-campaigns which target specific communities to fulfill individual goals. For instance, you can run a link building campaign through Digg while simultaneously building brand awareness by leveraging social video communities like Youtube or Daily Motion.

Spitting up your campaigns will allow you to more easily examine the general ROI (returns on investment) for each community. Plotting and analyzing your achievements over time will allow you understand which social media channel fulfills your goals the best. This allows you to plan for future marketing initiatives.

How to Use Social Media for Lead Generation – Free Webinar

Saturday, December 12th, 2009

How to Use Social Media for Lead Generation – Free Webinar

Learn how to harness the power of social media – Facebook, Twitter, LinkedIn, and other networking sites – to get found by more prospects and generate sales leads for your business. Social media can be a powerful channel to attract website visitors and leads while building thought leadership for your company.

This free webinar will cover:

  • How to incorporate social media into your overall marketing strategy
  • How to attract more website visitors from social media sites
  • How to leverage a social media community to share and promote your content
  • How to convert social media visitors into leads and customers
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